Refund policy for physical SIMs?

Refund eligibility depends on whether the SIM has been used or activated. In general, refunds are possible only when the SIM is unused or the service could not be delivered/activated.

Refunds are allowed if

The SIM is unused

The SIM was not activated

The SIM was not delivered

Activation failed due to an operator/network issue

Refunds are not allowed if

The SIM has been activated

Data has been used

The plan is marked non-refundable

Refund timeline

Once approved, refunds are typically processed in 3–7 working days.

Related Faqs