refund policy for physical sims ?

Refund eligibility depends on whether the SIM has been used or activated. In general, refunds are possible only when the SIM is unused or the service could not be delivered/activated.

Refunds are allowed if

The SIM is unused

The SIM was not activated

The SIM was not delivered

Activation failed due to an operator/network issue

Refunds are not allowed if

The SIM has been activated

Data has been used

The plan is marked non-refundable

Refund timeline

Once approved, refunds are typically processed in 3–7 working days.

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