Support timelines for travelers?

Prune prioritizes travelers who are already abroad, so international users typically receive faster handling.

Typical response times

Network issues: 30–90 minutes

Activation issues: 15–60 minutes

Delivery issues: 1–4 hours

Refund queries: 24–72 hours

Response times may vary based on ticket volume and operator coordination, but international travelers are generally prioritized for quicker resolution.

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