View All articles
How to raise a ticket from your order?
To raise a support ticket for your international physical SIM, follow these steps:
- Open the Prune App
- Tap My Orders
- Select your SIM order
- Tap Raise Ticket
- Describe the issue clearly
- Attach screenshots (recommended)
- Tap Submit
Raising a ticket from the order automatically sends your order details to support, which helps resolve the issue faster.
Related Faqs
Support timelines for travelers
Tracking refund, replacement, or ticket status
How to raise a ticket from your order
Cancellation rules for shipped vs unshipped SIMs
Refund policy for physical SIMs
Chatbot privacy & data protection
Is chatbot support available internationally?
What is the chatbot ticket creation workflow?
How the Prune chatbot helps with physical SIM issues
SIM inserted but no signal — troubleshooting