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How to raise a ticket from your order?
To raise a support ticket for your international physical SIM, follow these steps:
- Open the Prune App
- Tap My Orders
- Select your SIM order
- Tap Raise Ticket
- Describe the issue clearly
- Attach screenshots (recommended)
- Tap Submit
Raising a ticket from the order automatically sends your order details to support, which helps resolve the issue faster.
Related Faqs
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How the Prune chatbot helps with physical SIM issues
How to raise a ticket from your order
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Tracking refund, replacement, or ticket status
Cancellation rules for shipped vs unshipped SIMs
Refund policy for physical SIMs
Chatbot privacy & data protection
Is chatbot support available internationally?
What is the chatbot ticket creation workflow?