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Cancellation rules for shipped vs unshipped SIMs?
Yes — cancellation depends on the shipping status of your order.
If the SIM is not shipped
You can cancel anytime instantly.
If the SIM is already shipped
Cancellation may not be possible because the SIM has already left the warehouse and is in transit.
Related Faqs
SIM not working after landing — what to do
How the Prune chatbot helps with physical SIM issues
How to raise a ticket from your order
Support timelines for travelers
Tracking refund, replacement, or ticket status
Cancellation rules for shipped vs unshipped SIMs
Refund policy for physical SIMs
Chatbot privacy & data protection
Is chatbot support available internationally?
What is the chatbot ticket creation workflow?