Support timelines for travelers

Tracking refund, replacement, or ticket status

How to raise a ticket from your order

Cancellation rules for shipped vs unshipped SIMs

Refund policy for physical SIMs

Chatbot privacy & data protection

Is chatbot support available internationally?

What is the chatbot ticket creation workflow?

How the Prune chatbot helps with physical SIM issues

SIM inserted but no signal — troubleshooting