Lost or damaged SIM — how to get a replacement?

If your SIM is lost, damaged, or not usable, you can request a replacement through the Prune app.

How to request a replacement

Open the Prune App

Go to My Orders

Select your SIM order

Tap Raise Ticket

Choose “Replacement Request”

What happens next

Prune will evaluate your case and arrange one of the following (as allowed):

A replacement SIM

Fresh KYC (if required by the operator)

Urgent shipping if your travel date is near

Important note

Replacement availability depends on the operator’s policy and the plan type you purchased.

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