Question 1

Can I use the SIM for OTP, calls, and banking apps?

Accepted Answer

Yes — but it depends on the type of plan you purchase and which SIM number the OTP is linked to.Local OTPsIf your plan includes SMS, you can receive OTPs from local apps and services in the destination country.CallingIf your plan includes calling minutes, you can:Make local callsReceive local callsCall India (only if included in your plan)Indian OTPs (Banking / UPI / Verification SMS)To receive Indian OTPs, your Indian SIM must remain inside your phone (usually in Slot 2).This is required for:UPI OTPsBank alertsVerification SMSPrune international SIMs do not replace your Indian SIM for banking authentication.

Question 2

SIM not connecting to strongest network — why?

Accepted Answer

Roaming SIMs connect based on operator roaming agreements, not always the strongest signal available. In many cases, the SIM connects to the partner network that the operator has prioritized for stability and coverage.Common reasonsPartner operator prioritization (preferred roaming partner)Network congestion on certain towersSIM locked to one roaming partner for stabilityYour phone is using automatic network selectionHow to fix itSwitch the network manually and select the recommended operator listed in your Prune order details.iPhoneSettings → Mobile Data → Network Selection → Turn OFF AutomaticThen select the recommended network.AndroidSettings → Networks / Connections → Network Operators → ManualThen select the recommended network.Tip: After switching networks, wait 30–60 seconds or toggle Airplane Mode ON and OFF to refresh connectivity.

Question 3

Does hotspot/tethering work with my SIM?

Accepted Answer

Yes — most Prune international physical SIMs support hotspot/tethering, so you can share your data connection with other devices.You can share data withLaptopsTabletsOther phonesTravel companionsSmart devices (where supported)When hotspot may not workHotspot may be unavailable or limited in some cases due to:Operator restrictions in certain destinationsSpecific regions where tethering is blockedLow-speed or throttled plansIncorrect APN settingsOutdated phone software (OS)If hotspot isn’t working, restart your phone, confirm mobile data is working first, and check APN settings before contacting support.

Question 4

What are the APN settings for my SIM?

Accepted Answer

APN (Access Point Name) determines how your phone connects to the mobile internet network.Most Prune international SIMs auto-configure APN settings, so you usually don’t need to do anything.When do you need to set APN manually?You may need to add APN manually if:Your SIM is active but mobile data isn’t workingThe network connects but internet doesn’t loadYou see “No Internet” despite full signalHow to add APN manuallyiPhoneSettings → Mobile Data → Mobile Data Network → Enter APNAndroidSettings → Network / Connections → Mobile Networks → Access Point Names → Add APNWhere can you find the correct APN details?APN settings are provided in:The SIM packaging / bookletYour Prune order pageThe Prune chatbotA support ticket responseTip: After updating APN, restart your phone or toggle Airplane Mode ON and OFF to refresh the network connection.

Question 5

How do I check my data balance on my physical SIM?

Accepted Answer

There are four reliable ways to check your remaining data. The method available depends on the operator and plan type.1) USSD codes (quickest)Many operators allow you to check balance and data by dialing a USSD code, such as:*123#*100#The exact code varies by operator and is usually mentioned in:SIM packaging / bookletPrune order details2) Operator self-care portalMost SIMs include a self-care link where you can view:Remaining dataValidityUsage summaryRecharge / top-up options (if supported)This is often the most accurate way to check data and validity.3) Prune App (for supported SIMs)For supported SIM plans, you can check usage inside the Prune app:Prune App → My Orders → SIM DetailsThis shows your plan status and data usage (availability depends on the plan/operator).4) Phone settings (always available)Your phone tracks data usage automatically:iPhone: Settings → Mobile Data → UsageAndroid: Settings → Data UsageTip: For the most accurate tracking, reset your mobile data statistics right after inserting the international SIM.

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