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SIM activation delayed — why??
Activation delays can happen due to local network conditions and roaming registration time. This is normal in some destinations, especially during peak hours.
Common reasons for activation delay
Network congestion
Low coverage or weak signal areas
Roaming network registration taking time
How long does activation usually take?
Typical activation time is 1 to 15 minutes after connecting to the destination network.
When should I contact support?
If activation takes more than 30 minutes, raise a support ticket from your order and share screenshots of your network status and SIM settings for faster help.
Related Faqs
Support timelines for travelers
Tracking refund, replacement, or ticket status
How to raise a ticket from your order
Cancellation rules for shipped vs unshipped SIMs
Refund policy for physical SIMs
Chatbot privacy & data protection
Is chatbot support available internationally?
What is the chatbot ticket creation workflow?
How the Prune chatbot helps with physical SIM issues
SIM inserted but no signal — troubleshooting