Question 1

Why does the delivery agent need my Aadhaar OTP and is it secure?

Accepted Answer

Aadhaar OTP is part of the official operator-led eKYC process mandated for SIM activation in India. Prune follows the same method used in telecom stores — but brings it to your doorstep for convenience.How Aadhaar OTP eKYC works (at your doorstep)The agent opens the operator’s official KYC app (Airtel / Jio / Vi / BSNL)Your Aadhaar number is entered or scanned (depending on operator flow)UIDAI sends an OTP to your Aadhaar-linked mobile numberYou enter the OTP directly on the agent’s deviceVerification completes instantly and the operator proceeds with SIM activationIs it safe?Yes. This process is designed to be secure and compliant.Safety facts:The OTP does not reveal personal dataThe OTP cannot be reusedPrune does not store Aadhaar detailsOperator KYC apps are DoT-compliant and encryptedThis is the official KYC process used in physical telecom stores — Prune simply makes it easier by enabling the same verification at home.

Question 2

Where does Prune deliver SIM cards in India?

Accepted Answer

Prune offers same-day hyperlocal delivery in select PIN codes across major cities.Serviceability is shown instantly on the Prune app/website during checkout, so you can confirm availability before placing the order.What does same-day delivery depend on?Same-day delivery availability depends on:Local partner store coverageRider network availabilityRegional telecom regulationsExpansion updatesPrune regularly expands to new PIN codes based on high demand and operational coverage.

Question 3

Why is KYC necessary for every SIM purchased through Prune?

Accepted Answer

As mandated by the Department of Telecommunications (DoT), KYC is 100% compulsory for all new mobile connections in India — whether you buy a SIM offline, online, or through platforms like Prune.Why KYC is legally requiredKYC helps ensure safety and compliance by:Preventing identity theftLinking every SIM to a verified userReducing frauds like SIM swapping, banking fraud, spam, and phishingEnabling verification in emergenciesProtecting customers from unauthorized SIM issuanceHow KYC works on PrunePrune enables fast and paperless verification using Aadhaar OTP eKYC:Identity is verified through Aadhaar OTPYour Aadhaar number is not stored by PruneVerification is securely handled by UIDAI and the telecom operatorThis makes SIM activation quick, safe, and store-free, while remaining fully compliant with DoT rules.

Question 4

What steps should I follow after inserting the SIM?

Accepted Answer

After inserting your new SIM, follow these steps to ensure the fastest activation and smooth network registration.Recommended setup stepsRestart your phoneTurn ON the following:Mobile DataVoLTEData RoamingWait for the network signal to appearComplete tele-verification if required (based on operator)If the signal doesn’t appear, manually select the network operatorThese steps ensure maximum compatibility and the fastest network registration.

Question 5

How is the SIM activated once delivered?

Accepted Answer

Activation time depends on the operator and the verification steps required. Below are the typical timelines.Operator-wise activation steps and timeJioAuto-activation via Aadhaar eKYCNo tele-verification requiredActivation time: 5–30 minutesAirtelAadhaar eKYCTele-verification required at 59059Activation time: 1–3 hoursVi (Vodafone Idea)Aadhaar eKYCTele-verification required at 59059Activation time: 1–3 hoursBSNLAadhaar / Offline KYC (as applicable)Tele-verification required at 1507Activation time: 6–24 hoursTip: Keep your phone switched on and the SIM inserted until activation completes, especially for Airtel/Vi/BSNL.

Question 6

What if I’m not available for KYC during delivery?

Accepted Answer

If you’re unavailable during delivery, you can easily manage it through Prune. Your SIM will not be activated until your KYC is successfully completed.What you can doReschedule the deliveryChange the delivery time or slotRequest a follow-up call from supportSIM activation happens only after KYC verification is completed.

Question 7

How fast is SIM delivery through Prune?

Accepted Answer

Prune’s average SIM delivery time is 2–3 hours, making it one of the fastest SIM delivery services in India.When delivery can be even fasterDelivery may be quicker when:Riders are nearbyThe order is placed during non-peak hoursWeather and traffic conditions are clearDynamic ETA updatesPrune updates your delivery ETA dynamically based on real-time factors, so you always have the most accurate estimate inside the app.

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