why does the delivery agent need my aadhaar otp and is it secure ?

Aadhaar OTP is part of the official operator-led eKYC process mandated for SIM activation in India. Prune follows the same method used in telecom stores — but brings it to your doorstep for convenience.

How Aadhaar OTP eKYC works (at your doorstep)

The agent opens the operator’s official KYC app (Airtel / Jio / Vi / BSNL)

Your Aadhaar number is entered or scanned (depending on operator flow)

UIDAI sends an OTP to your Aadhaar-linked mobile number

You enter the OTP directly on the agent’s device

Verification completes instantly and the operator proceeds with SIM activation

Is it safe?

Yes. This process is designed to be secure and compliant.

Safety facts:

The OTP does not reveal personal data

The OTP cannot be reused

Prune does not store Aadhaar details

Operator KYC apps are DoT-compliant and encrypted

This is the official KYC process used in physical telecom stores — Prune simply makes it easier by enabling the same verification at home.

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