Question 1

Why was my port request rejected?

Accepted Answer

MNP requests can fail if the UPC is invalid, account details don’t match, or the number isn’t eligible under telecom rules. Below are the most common reasons.Common reasons for MNP failureUPC expired (UPC is valid only for 4 days)Postpaid bill pending or outstanding duesWrong KYC details (name/DOB mismatch with current operator records)Number active for less than 90 days (minimum usage requirement)Incorrect UPC entry while placing the port requestMNP freeze period (recent port or port restriction window)Corporate / enterprise number not eligible (requires special approval)

Question 2

Step-by-step porting via Prune

Accepted Answer

Porting your number via Prune is simple — you keep your existing number while switching to a new operator.Step-by-step porting processSend: PORT <your mobile number> to 1900You will receive a UPC code (valid for 4 days)Place your porting order on Prune using the UPC codeComplete Aadhaar eKYC during deliveryOn the porting day, insert the new SIMYour old SIM stops working and the new SIM starts automaticallyPorting timeMost circles: 24–48 hoursJ&K and North East: Up to 7 days (as per DoT rules)

Question 3

What is MNP and how does Prune help?

Accepted Answer

Mobile Number Portability (MNP) allows you to switch to another mobile operator while keeping the same phone number.Examples:Airtel → JioBSNL → AirtelVi → JioYes — you can port your number through Prune with a fast, doorstep process.Why users port through PrunePrune makes MNP easier by offering:Doorstep KYCQuick UPC verificationFaster SIM deliveryEasy activation and troubleshooting supportZero store visits

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