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how do refunds work on prune ?
Refunds on Prune are processed in line with BBPS rules and bank/payment guidelines. If a payment fails or is rejected after debit, a refund is initiated automatically back to your original payment method.
When are refunds initiated?
Refunds are initiated when:
A payment fails but the amount is debited
The biller rejects the transaction
There is a technical timeout or error after debit
A rare system glitch causes a double debit
How the refund process works
The bank/biller reports a failure or rejection
Prune marks the transaction as failed
A refund request is sent to your bank/payment gateway
The amount is credited back to the same payment method
Typical refund timelines
UPI: Instant to 48 hours
Debit/Credit Cards: 2–7 working days
Net Banking: 2–4 working days
Wallets: Usually instant
How will I know the refund is processed?
You can track refund status:
In Bill Payments → My Payments
Via SMS and email notifications