i paid my bill but it still shows pending on the billers websiteapp why ?

This is usually a biller-side update delay. Your payment is not lost — the biller may take time to reflect it in their system, especially during high-traffic or non-working periods.

Common reasons for delay

Biller updates may be slower during:

Month-end rush

Weekends

Banking holidays

Internal batch processing windows

Typical posting times (by category)

Electricity / Water / Gas: Instant to 10–30 minutes

Mobile / Broadband / DTH: Usually instant

FASTag: Instant

Loan EMIs / Insurance: Up to 24–48 hours

What you should do

Check your Prune receipt and payment status in My Payments

If the status is Successful, the payment is already confirmed on BBPS

If it remains pending longer than expected, tap Raise Ticket from that transaction

Prune support can verify the status with the biller and confirm posting.

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