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what if i entered the wrong consumer number or bill details ?
It depends on when the error is detected and whether the biller accepts or rejects the payment. Below are the most common outcomes.
Case 1: Payment is still Processing / Pending
If the payment is still in progress, the biller may automatically reject it if the consumer/account number is invalid.
What happens:
The payment may be rejected by the biller
A refund may be initiated automatically
You should raise a ticket immediately so the team can confirm the status and guide you
Case 2: Payment is posted to a valid (but wrong) account
If the consumer number exists but belongs to someone else, the biller may credit the payment successfully.
Important note:
For many utilities (electricity, water, gas, etc.), once the payment is credited, it is usually not reversible through BBPS
You may need to contact the biller’s customer care directly and request a manual correction (if their policy allows)
Prune support can help with transaction proof and reference numbers, but reversal depends on the biller’s rules.
Case 3: Invalid or non-existent account
If the consumer/account number doesn’t exist, the biller typically rejects the transaction.
What happens:
Payment fails or gets reversed
Refund is processed within the standard banking timeline
How to avoid this in the future
Always double-check:
Consumer/account number
CA number / K Number / Service number (as applicable)
Correct region and biller name
Vehicle number (for FASTag)