Question 1

Does hotspot/tethering work with my SIM?

Accepted Answer

Yes — most Prune international physical SIMs support hotspot/tethering, so you can share your data connection with other devices.You can share data withLaptopsTabletsOther phonesTravel companionsSmart devices (where supported)When hotspot may not workHotspot may be unavailable or limited in some cases due to:Operator restrictions in certain destinationsSpecific regions where tethering is blockedLow-speed or throttled plansIncorrect APN settingsOutdated phone software (OS)If hotspot isn’t working, restart your phone, confirm mobile data is working first, and check APN settings before contacting support.

Question 2

SIM not working after landing — what to do

Accepted Answer

If your SIM shows “No Service”, it usually means the phone hasn’t registered on a local network yet. Try the steps below in order.Troubleshooting steps (try in order)Insert the SIM correctly (try Slot 1 if possible)Restart your phoneTurn ON Data RoamingTurn Airplane Mode OFF → ON → OFFWait 2–5 minutes for network registrationManually select a network operator (instead of Auto)Verify and update APN settings (if required)If it still shows “No Service”Raise a support ticket from your order and attach screenshots of:SIM status / signal screenNetwork operator listMobile data + roaming settingsThis helps support resolve the issue faster.

Question 3

How the Prune chatbot helps with physical SIM issues

Accepted Answer

The Prune chatbot can instantly help with most common travel SIM and eSIM issues, including:Delivery updates and trackingActivation steps and setup guidanceNetwork issues (No Service / No Data)APN setup and configurationSlow speed troubleshootingSIM not detected / SIM errorsRefund eligibility and policy checksIn most cases, the chatbot can resolve 60–70% of issues without requiring human support, making it the fastest way to get help while traveling.

Question 4

How to raise a ticket from your order

Accepted Answer

To raise a support ticket for your international physical SIM, follow these steps:Open the Prune AppTap My OrdersSelect your SIM orderTap Raise TicketDescribe the issue clearlyAttach screenshots (recommended)Tap SubmitRaising a ticket from the order automatically sends your order details to support, which helps resolve the issue faster.

Question 5

What is an international physical SIM, and how does it work?

Accepted Answer

A Prune International Physical SIM is a prepaid SIM card that provides mobile data, local calling, and SMS when you travel abroad — without paying expensive international roaming charges to your Indian operator.It works like a local SIM in your destination country and connects directly to trusted partner networks for smooth coverage.How does it work? (Step-by-step)1) Order the SIM on PruneChoose your destination (USA, Europe, UAE, etc.) and select a suitable plan.2) Complete Digital KYCKYC is required for SIM purchases as per regulations:Aadhaar-based eKYC, orPassport KYC (for non-residents)3) Get it delivered before your tripPrune delivers the SIM to your doorstep so you’re ready before your travel date.4) Insert the SIM after landingYou can replace your Indian SIM or use SIM Slot 2 (if your phone supports dual SIM).5) The SIM auto-connects to the best local networkIt automatically connects to a local partner network in your destination. In most cases, no manual setup is required.6) Start using internet, calls, and SMSMost plans activate within 30 seconds to 2 minutes after landing.Why Physical SIMs are still popular for travelPhysical SIMs remain a preferred option because they:Work on almost all phones (including older, non-eSIM models)Provide a local number (useful for rides, restaurants, and deliveries)Work with portable Wi-Fi routersAre easy to replace if damaged or misplacedDon’t require QR codes or any digital setupPhysical SIMs offer one of the simplest and most universal ways to stay connected while traveling internationally.

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