what are the apn settings for my sim ?

APN (Access Point Name) determines how your phone connects to the mobile internet network.

Most Prune international SIMs auto-configure APN settings, so you usually don’t need to do anything.

When do you need to set APN manually?

You may need to add APN manually if:

Your SIM is active but mobile data isn’t working

The network connects but internet doesn’t load

You see “No Internet” despite full signal

How to add APN manually

iPhone

Settings → Mobile Data → Mobile Data Network → Enter APN

Android

Settings → Network / Connections → Mobile Networks → Access Point Names → Add APN

Where can you find the correct APN details?

APN settings are provided in:

The SIM packaging / booklet

Your Prune order page

The Prune chatbot

A support ticket response

Tip: After updating APN, restart your phone or toggle Airplane Mode ON and OFF to refresh the network connection.

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