Question 1

Slow internet speed — how to improve it

Accepted Answer

Slow data can happen due to local network congestion, signal strength, or phone settings. Try the steps below to improve speed.Try these fixesSwitch to a different partner network (manual network selection)Restart your phoneDisable Low Data Mode / Data SaverMove outdoors or to an area with stronger signalPause background uploads and backups (Google Photos, iCloud, Drive, etc.)If it’s still slowContact support with:Your location (city + country)Device modelScreenshot of network signal and current operatorThis helps the team check the best available network in your area.

Question 2

eSIM works in one country but not another

Accepted Answer

This usually happens when your plan doesn’t cover the new country or your device needs a quick network refresh after crossing the border.Possible causesYou purchased a single-country eSIM, so it won’t work outside that countryYour regional plan doesn’t include the new country (some regions have exclusions)Your device needs a network refresh after crossing the borderHow to fix itRestart your phoneTurn ON Data RoamingManually select a network operator (instead of Auto)

Question 3

Not getting 5G even in a 5G country — why?

Accepted Answer

This can happen for several common reasons, even if your eSIM is active and data is working.Common reasons you may not see 5GYour plan is 4G-onlyYour device doesn’t support the local 5G bands in that countryThe partner operator may prioritize LTE for roaming users5G coverage may be limited to city centers or specific zonesLTE is completely sufficient for travel and works smoothly for maps, social apps, video calls, and streaming.

Question 4

eSIM shows No Service — how to fix it

Accepted Answer

If your eSIM shows active but mobile data isn’t working, try these steps in order:Try these steps (in order)Turn ON Data RoamingRestart your phoneToggle Airplane Mode ON and OFFManually select the network operatorCheck and update APN settings (if required)If it’s still not workingRaise a support ticket and share screenshots of:eSIM status (active)Mobile data settingsNetwork/operator screenAny error message shownThis helps support resolve the issue faster.

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Using eSIM While Travelling

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