Question 1

Does hotspot/tethering work with Prune eSIMs?

Accepted Answer

Yes — most Prune eSIM plans support hotspot/tethering, so you can share your data connection with other devices.You can use hotspot to connectLaptopTabletOther phonesImportant noteIn a few destinations, the partner operator may restrict hotspot usage. If hotspot is limited or not supported, it will be mentioned* on the plan page before purchase.

Question 2

Does unused data roll over?

Accepted Answer

No. Any unused data expires when your plan validity ends.This is standard across international roaming eSIMs, as plans are time-based and tied to the validity period you purchased.

Question 3

Can I top-up or extend my eSIM plan?

Accepted Answer

Some Prune eSIM plans allow top-ups, while others don’t.How to check if your plan supports top-upsIf top-up is supported, you’ll see “Top-Up Available” in your order detailsIf top-up is not supported, you’ll need to purchase a new eSIM once your plan expiresTip before you buyIf you’re unsure about your data needs, choose a plan with higher data or top-up support, so you don’t run out mid-trip.

Question 4

How do I check my remaining eSIM data?

Accepted Answer

You can track your eSIM data usage using your phone settings or the Prune app (for supported plans).Best ways to check data usage1) Phone settingsiPhone: Settings → Mobile Data → UsageAndroid: Settings → Data Usage2) Prune App (supported plans only)Prune → My Orders → Data Usage

Question 5

Does the eSIM support 5G?

Accepted Answer

5G availability depends on three things:Your device’s supported network bandsThe partner operator coverage in your destination countryThe specific plan you purchasedIf 5G is supported for your plan and destination, it will be clearly mentioned on the product page.4G LTE is more than sufficient for all travel needs, including maps, social apps, video calls, and streaming.

Question 6

Will my eSIM work in multiple countries?

Accepted Answer

Yes — it depends on the type of eSIM plan you choose.Plan types and coverageSingle-country eSIM: Works only in one countryRegional eSIM: Works across multiple countries within a region (as listed on the plan)Global eSIM: Works in 70–150+ countries, depending on the planHow it works when you travelMulti-country eSIM plans automatically switch to a supported local network when you enter a new country. You don’t need to reinstall the eSIM or scan a new QR code — your connectivity continues seamlessly as long as the destination is included in your plan coverage.

Question 7

Are Prune eSIMs data-only or do they include calls/SMS?

Accepted Answer

Most Prune eSIMs are data-only, meaning they provide mobile internet access but do not include a traditional phone number for regular calls or SMS. These plans are designed to keep you connected online while traveling—quickly, affordably, and without roaming surprises.What you can do with a data-only Prune eSIMA data-only eSIM works perfectly for everyday travel needs, including:WhatsApp, FaceTime, and other internet calling appsGoogle Maps and navigationUber / Grab and ride-booking appsEmail and web browsingWork apps like Zoom, Teams, and Google MeetSocial media and messaging (Instagram, Facebook, Telegram, etc.)Why Prune eSIMs are mostly data-onlyData-only plans are the most popular option because they offer:Lower cost compared to international roamingInstant connectivity without needing a local SIMHigh flexibility across regions and countriesEasy use of internet calling apps instead of traditional voice/SMSNo requirement for a local phone number in most travel situationsDo any Prune plans include calls and SMS?Yes — some Prune plans may include voice calling and SMS.If a plan includes these features, it will be clearly mentioned on the product page before you purchase.Tip: Look for details like “Calls + SMS included” or “Local number available” on the plan listing.

Question 8

When does my Prune eSIM plan validity start?

Accepted Answer

Your plan does not start when you buy or install the eSIM.It starts only when the eSIM first connects to the destination network.ExampleBuy on March 1Install on March 3Land on March 10Validity starts on March 10

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Plans, Coverage & Data Usage

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eSIM Basics & Compatibility

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Plans, Coverage & Data Usage

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