FAQ’s
Q-When will my SIM get activated?
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Once the KYC is done, activation time will vary depending on your connection type.
If you opt for a Prepaid SIM, you can expect it to be activated within 20-30 minutes. However, BSNL prepaid
connections may take a little longer.
Post-paid connections may take up to 72 hours for activation. MNP can take 3 to 7 days for activation, as it
involves transferring your existing number from the operator to another operator network.
Q-Which documents do I need?
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Your Aadhaar card will be mandatory for your KYC process, which will serve as the primary
identity proof required during the New Jio SIM activation process.
Q-When will I receive my Sim?
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Within 90 minutes of placing an order on Prune’s Website/App, you shall receive your new
Sim.
Q-How can I get my choice number?
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For Airtel & Vi, you can visit: https://prune.co.in/buy-premium-number/prepaid/
Here you’ll find all the available options & their corresponding prices. You can choose your number & make
the payment. The sim shall reach you within 90 minutes.
However, for Jio & BSNL choices will be displayed at the time of activation by the delivery partner.
Q-How do I port my current number to another operator?
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Porting your number is simple with Prune.
Step 1: Visit: https://prune.co.in/port-number/.
Step 2: Select the Operator you want to switch to.
Step 3: Select your First Recharge Plan (FRC)
Step 4: Enter your details (Name, Number, Email, Address)
Step 5: Confirm your order by making your payment via UPI, Netbanking, or Debit/Credit Card.
Q-Will I get OTT subscriptions with the new Sim?
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Yes, you will get complimentary access to the applications if included in the FRC Plan you’ve chosen. For
eg. Jio Sim comes with Jio Cinema, Jio Savan, Jio Tv, Jio Games, etc. as part of the offering. You can check
what OTT plans come bundled with your FRC.
Q-Is the Sim card compatible with 4g/5g networks?
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Currently, only Jio & Airtel are offering 5G connectivity. If your device supports a 5G
network, then you’ll be streaming on 5G otherwise 4G network.
However, Vi & BSNL sims come with 4G & 3G networks respectively.
Q-How do I track my order?
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To track your order, kindly follow the steps:
#1: Click on Menu
#2: Select Profile
#3: Go to Orders
#4: Click on Track Orders
A map will open up, which will showcase where the delivery partner is on your way home.
Q-How do I cancel my order?A map will open up, which
will showcase where the delivery partner is on your way home.
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Ans. To cancel your order, kindly follow the steps:
#1: Click on Menu
#2: Select Profile
#3: Go to Orders
#4: Click on Cancel Order
Kind Note: For any queries or further assistance, contact us at: contact@prune.co.in
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