Prune complies with all regulations on the protection of Personal Information specified in laws and regulations applicable to information and communication service providers. The Personal Information Policy of the services of Balance Hero is as follows:
Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Cookie, Phone and Data Usage, Phone number, Email address, Geographic position. Prune also captures USSD from the operator to calculate amount data used or value of last Mobile bill to help save money.
The Personal Data may be freely provided by the User, or collected automatically when using this Application.
Helping you Find Best Plan, Devices & Network: Name, Data usage balance and Phone call balance of the User’s mobile device, Content of messages(to extract phone usage balance information), Phone number, Email address, Geographic position, List of Contact, Logs, IP address, Device ID, Country of origin.
Enhanced functionality and improved Service: Data usage balance of the User’s mobile device, Phone call balance of the User’s mobile device, Access Log, Records of purchase for goods and service, Type and version of the internet browser and the operating system, Type and manufacturer of the mobile phone, Name and Version of system and application software; Other information collected at the time of installation: Installed applications on User’s device; Call logs(Date, callers and receivers information); SMS logs (Date, callers and receivers information); photo logs to find patterns of date and time of creation and contact list.
Personal Information is collected by Prune through the methods listed below:
Failure to provide certain Personal Data may make it impossible for this Application to provide its services.
The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.
To improve the Services of the Company, we also require the log information, to determine the usage of our services and can bring to the customers better services with updates, according to the customer preference. Prune also uses your correspondence information, in order to determine your preference and your feedback to improve onto our services. Prune uses the information to complete your registration process and other services requested by you. Also the information is used to provide you with a detail account of your account and the statement of expenditure and also help us detect and protect users and ourselves against errors, fraud, or other criminal activity. The data that we collect using the cookies, assist us in understanding the user trends and to improve according to the customer preferences. Prune at times collects the information in the form of profiles, in order to customise the services according to the usage. It is to be clarified that the information that is collected by Prune, will be the property of the company and can be used at its own discretion, without any compensation to you.
The Data is processed at the Data Controller’s operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.
The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.
The Data concerning the User is collected to allow the Owner to provide its services, as well as for the following purposes: Analytics, Contacting the User, Location-based interactions, Social features, Hosting and backend infrastructure, Registration and authentication and Managing support and contact requests.
The Personal Data used for each purpose is outlined in the specific sections of this document.
Mobile Usage Data is collected for the following purposes and using the following services:
The services contained in this section enable the Owner to monitor and analyze their Mobile usage and can be used to analyze usage behaviors and suggest appropriate Mobile Recharge/Bill plans, Devices and Networks to economise usage.
Prune is a Mobile Usage analysis service provided by Prune Digital Consumer Services Pvt. Ltd. (“Prune”). Prune utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with User of the application as an analysis.
Personal Data collected: Cookie and usage data.
These services have the purpose of hosting data and files that enable this Application to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of this Application. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.
Prune is a Mobile Analytics and Suggestion Engine provided by Prune Digital Consumer Solutions Pvt. Ltd. (a company incorporated under the Companies Act, 2013 having its registered office at A-64, Rajouri Garden, New Delhi India, 110027(in any case, hereinafter referred to as “Prune”, “we”, “our” or “us”),
Users that provided their phone number might be contacted for commercial or promotional purposes related to this Application, as well as for fulfilling support requests.
Personal Data collected: Phone number.
By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Application. Your email address might also be added to this list as a result of signing up to this Application or after making a purchase.
Personal Data collected: Email address and Phone number.
By filling in the contact form with their Data, the User authorizes this Application to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.
Personal Data collected: Phone number.
This Application may collect, use, and share User location Data in order to provide location-based services.
Most browsers and devices provide tools to opt out from this feature by default. If explicit authorization has been provided, the User’s location data may be tracked by this Application.
The geographic location of the User is determined in a manner that isn’t continuous, either at the specific request of the User or when the User doesn’t point out their current location in the appropriate field and allows the application to detect the position when they make call.
Personal Data collected: Geographic position.
This Application may send push notifications to the User.
This Application may track Users by storing a unique identifier of their device, for analytics purposes or for storing Users’ preferences.
The User’s Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related services.
The User declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities.
For analytics purposes, this Application and any third party services may collect phone records of calls and data usage
More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document.
Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.
This Application does not support “Do Not Track” requests.
To determine whether any of the third party services it uses honor the “Do Not Track” requests, please read their privacy policies.
Any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a Mobile Number number/s.
Information collected automatically from this Application (or third party services employed in this Application), which can include: the Phone Usage, Data Usage IP addresses or domain names of the computers utilized by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.
The individual using this Application, which must coincide with or be authorized by the Data Subject, to whom the Personal Data refer.
The legal or natural person to whom the Personal Data refers.
The natural person, legal person, public administration or any other body, association or organization with the right, also jointly with another Data Controller, to make decisions regarding the purposes, and the methods of processing of Personal Data and the means used, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.
Small piece of data stored in the User’s device.
In accordance with Information Technology Act, 2000 and rules made there under, in case of grievances you can contact:
Rishi Raj, Prune Digital Consumer Solutions Pvt. Ltd.,
Email : email@example.com
(Updated on Jan 06, 2021)