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When you use Prune services, you trust us with your information. This is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and the rules made thereunder and the amended provisions pertaining to electronic documents / records in various statutes as amended by the Information Technology Act, 2000. There is no physical, electronic, or digital signature required for this privacy policy.

This Privacy Policy is a legally binding document between you and Prune. The terms of this Privacy Policy will be effective upon your acceptance of the same. This Privacy Policy specifies the terms related to the management and handling of personal information of users (hereinafter referred to as “the Users”) using the services of Prune app accessible through Mobile application (hereinafter “Prune Application”), phone expense management services for smart phone (hereinafter “Service”) of Prune. We understand that you entrust us with certain Information to help us provide various Services. You expect and deserve our commitment to treat your Information with respect and in compliance with the conditions of this Privacy Policy ("Privacy Policy") in exchange for your trust.

The Privacy Policy describes the policies and procedures followed by Prune with respect to collection, use and disclosure of your Information and other data that we gather when you register for using our Prune Application and Services by creating a user account (“Account”), interact with other Users and third party websites and services. This document is published and shall be construed in accordance with the provisions of the Information Technology (reasonable security practices and procedures and sensitive personal data of information) Rules, 2011 under Information Technology Act, 2000; that require publishing of the Privacy Policy for collection, use, storage and transfer of sensitive personal data or information. Please read this Privacy Policy carefully. By using the website, you indicate that you understand, agree and consent to this Privacy Policy. Please do not use our Application or website if you do not agree to the terms of this Privacy Policy. You hereby provide your unconditional consent or agreements to as provided under section 43a and section 72a of Information Technology Act, 2000.

Prune complies with all rules and regulations governing the protection of personal information that apply to information and communication service providers. The following is the Personal Information Policy for services:

This Privacy Policy is intended to inform you about the kind of information we collect, why we collect it, and how we use it. This is important; we hope you will take time to read it carefully.


This Application gathers the following categories of Personal Data, either directly or through third parties: Cookie, Phone and Data Usage, Phone number, Email address, Geographic position. Prune also captures USSD from the operator to calculate amount data used or value of last Mobile bill to help save money.

Other Personal Data collected may be described in other sections of this privacy policy or by. dedicated explanation text contextually with the Data collection.

Personal Data may be freely submitted by the User or automatically collected when this Application is used.

Unless specified otherwise, any use of Cookies – or other tracking techniques – by this Application or the owners of third-party services used by this Application is solely for the purpose of identifying Users and remembering their preferences in order to provide the service requested by the User.

The Personal Information will not be used for purposes other than listed below, and the prior approval of the Users would be required, in case of change in the purposes given below. Personal Information for the purposes of this Privacy Policy shall include, but not be limited to:

Helping you Find Best Plan, Devices & Network: Name, Data usage balance and Phone call balance of the User’s mobile device, Content of messages(to extract phone usage balance information), Phone number, Email address, Location, Contact List, Logs, IP address, Device ID, and Country of Origin.

Improved functionality and service: Data use balance on the User's mobile device, Phone call balance on the User's mobile device, Access Log, Purchase records for products and services, Type and version of the internet browser and the operating system, Type and manufacturer of the mobile phone, Name and Version of system and application software; Other information collected at the time of installation: Installed applications on User’s device; Call logs(Date, callers and receivers information); SMS logs (Date, callers and receivers information); photo logs to find patterns of date and time of creation and contact list.

Personal Information is collected by Prune through the methods listed below:

  • 1. Prune’s website enrollment, mobile app, written form, fax, telephone, e-mail, electronic board, promotional offer participation, customer support.

  • 2. Voluntary provision from the Users through service.

We may receive Personal information about you from third parties, such as social media services, commercially available sources and business partners. If you access Website through a social media service or connect a service on Website to a social media service, the information we collect may include your user name associated with that social media service, any information or content the social media service has the right to share with us, such as your profile picture, email address or friends list, and any information you have made public in connection with that social media service. When you access the Website through social media services or when you connect any Website to social media services, you are authorizing Balance Hero to collect, store, and use and retain such information and content in accordance with this Privacy Policy.

Failure to provide certain Personal Data may make it impossible for this Application to provide its services.

Delete my data


Methods Of Processing

The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data. The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In some situations, the Data may be available to certain categories of personnel in charge, involved with the site's operation, in addition to the Data Controller (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The Data Controller can provide you with an updated list of these parties at any time.

To improve the Company's services, we also require log information so that we may determine how our services are used and provide better services with updates based on client preferences. Prune also uses your correspondence information, in order to determine your preference and your feedback to improve onto our services. Prune uses the information to complete your registration process and other services requested by you. Also the information is used to provide you with a detail account of your account and the statement of expenditure and also help us detect and protect users and ourselves against errors, fraud, or other criminal activity. The data that we collect using the cookies, assist us in understanding the user trends and to improve according to the customer preferences. Prune at times collects the information in the form of profiles, in order to customise the services according to the usage. It is important to note that the information gathered by Prune will become the company's property and can be used at its discretion without recompense to you.


The Data is processed at the Data Controller's offices and any other locations where the parties engaged in the processing are. Please contact the Data Controller for more information.

You hereby unconditionally agree and permit that except as otherwise provided under this Privacy Policy, Prune will disclose your Personal Information to third parties only in the following limited circumstances:

  • 1. We may transfer, share, disclose or part with all or any of Your Information, within and outside of the Country i.e. is India to various third party service providers / partners / banks and financial institutions for one or more of the Purposes or as may be required by applicable law. In such case we will contractually oblige the receiving parties of the Information to ensure the same level of data protection that is adhered to by Prune under applicable law.

  • 2. If you use the Service through the Prune Application, Prune may disclose your Personal Information to the associated third party service providers to facilitate the Services offered herein.

  • 3. To trustworthy partners under confidentiality agreements who work on our behalf or with us. These entities may use your Personal Information for performing marketing services, delivering goods, administering promotions, analyzing data and usage of the Service through the Prune Application, processing credit/debit card payments, operating the Service or providing support and maintenance services for the same, or providing customer service.

  • 4. You acknowledge and agree that We may utilise such third parties, such as a credit/debit card processing business, a payment gateway, pre-paid cards, and so on. to enable You to make payments for availing Services on THE Appplication. When You sign up for these Services, You may have the ability to save Your card details for future reference and faster future payments. In such case, We may share Your relevant Personal Information, such as your name, address, and email address, with third parties as necessary for them to perform such services. Payments or authorizations are processed in accordance with the rules, terms, and conditions of these third parties, and we are not responsible or accountable to You or any third party for any delay or failure in payment processing on their end. We may also share information with government authorities or courts in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or violations of various terms and conditions or our policies, in accordance with applicable laws and directives.

  • 5. when we have your permission to distribute the information in any other way.

Retention time

The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.


The Data concerning the User is collected to allow the Owner to provide its services, as well as for the following purposes: Analytics, Location-based interactions, Contacting the User, Social features, Hosting and backend infrastructure, Registration and authentication and Managing support and contact requests.

The Personal Data used for each purpose is outlined in the specific sections of this document.


Mobile Usage Data is collected for the following purposes and using the following services:


The services in this part allow the Owner to track and evaluate their mobile consumption, as well as analyse usage patterns and recommend appropriate Mobile Recharge/Bill plans, Devices, and Networks to help them save money.


Prune is a Mobile Usage analysis service provided by Prune Digital Consumer Services Pvt. Ltd. (“Prune”). Prune utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with User of the application as an analysis.

Personal Data collected: Cookie and usage data.

Place of processing: Noida – Privacy Policy – Opt Out

Hosting and backend infrastructure

These services are used to hold data and files that enable this Application to run and be disseminated, as well as to provide a ready-made infrastructure to execute specific features or parts of it. Some of these services use geographically spread servers, making it impossible to pinpoint the precise location of the Personal Data.


Prune is a Mobile Analytics and Suggestion Engine supplied by Prune Digital Consumer Solutions Pvt. Ltd. (a company constituted under the Companies Act, 2013 with its registered office at A-64, Rajouri Garden, New Delhi India, 110027 (hence referred to as "Prune," "we," "our," or "us").

Various categories of personal data are gathered, as indicated in the service's privacy policy.

Contacting the User


Users that provided their phone number might be contacted for commercial or promotional purposes related to this Application, as well as for fulfilling support requests.

Personal Data collected: Phone number.


The User's email address will be added to the contact list of persons who may receive email messages containing commercial or promotional information about this Application if they sign up for the mailing list or for the newsletter. As a result of signing up for this Application or making a purchase, your email address may be added to this list.

Email address and phone number were acquired as personal data.


By filling in the contact form with their Data, the User authorizes this Application to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.

Personal Data collected: Phone number.

Location-based interactions


This Application may collect, use, and share User location Data in order to provide location-based services.

By default, most browsers and devices give mechanisms to disable this capability. This Application may track the User's location data if express authorization has been given.

The User's geographic location is determined in a non-continuous manner, either at the User's request or when the User fails to indicate their present location in the appropriate form and instead allows the programme to detect their location when they make a call.

Personal Data collected: Geographic position.


Push notifications

This Application may send push notifications to the User.

Unique device identification

This Application may monitor Users by keeping a unique device identifier for analytics or storing User preferences.


Cookies are used in this application. Consult the Cookie Policy for additional information and a thorough cookie notice.


Legal action

The Data Controller may use the User's Personal Data for legal purposes in Court or in the stages leading up to potential legal action originating from illegal use of this Application or connected services.

The User acknowledges that the Data Controller may be forced to provide personal information in response to public authorities' requests.

Additional information about User’s Personal Data

This Application may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request, in addition to the information included in this privacy policy.

System Logs and Maintenance

This Application and any third-party services may collect phone records of calls and data usage for analytics reasons.

Information not contained in this policy

The Data Controller can be contacted at any time for more information on the collection or processing of Personal Data. Please read the contact information at the start of this document for more information.

The rights of Users

Users have the right to know whether their Personal Data has been stored at any time and to consult the Data Controller to learn about their contents and origins, to verify their accuracy, or to request that they be supplemented, cancelled, updated, or corrected, or that they be transformed into anonymous format, or to request that any data held in violation of the law be blocked, as well as to object to their treatment for any and all legitimate reasons. Requests should be directed to the Data Controller at the address listed above.

"Do Not Track" requests are not supported by this application.

Please check the privacy rules of any third-party services it utilises to see if they honour "Do Not Track" requests.

Changes to this Privacy Policy

The Data Controller has the right to modify this privacy policy at any time by posting a notice on this page. It is strongly advised that you revisit this page frequently, keeping in mind the date of the most recent revision given at the bottom. If a User objects to any of the Policy's changes, the User must stop using the Application and can ask the Data Controller to delete the Personal Data. Unless otherwise noted, the Data Controller's current privacy policy applies to all Personal Data it has about Users.

The Data Controller is in charge of this privacy policy, which was created using Hostgator modules and is hosted on Hostgator servers.


Personal Data (or Data)

Any information about a natural person, a legal person, an organisation, or an association that is or can be identified, even indirectly, by reference to other information, including a Mobile Number number or numbers.

Usage Data

Information collected automatically from this Application (or third-party services used in this Application), which can include: Phone Usage, Data Usage, IP addresses or domain names of the computers used by the Users who use this Application, URI addresses (Uniform Resource Identifier), the time of the request, the method used to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the request, the time of the request, the method used to submit the request to the server, the (successful outcome, error, etc.), the User's country of origin, browser and operating system features, various time details per visit (e.g., the time spent on each page within the Application), details about the path taken within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.


The person using this Application, who must be the same as or authorised by the Data Subject to whom the Personal Data pertains.

Data Subject

The legal or natural person who is the subject of the Personal Data.

Data Processor (or Data Supervisor)

The Data Controller has allowed any natural person, legal person, public administration, or other body, association, or organisation to treat Personal Data in accordance with this privacy policy.

Data Controller (or Owner)

The natural person, legal person, public administration, or any other body, association, or organisation with the right to make decisions about the purposes, methods, and means of processing Personal Data, including the security measures relating to the operation and use of this Application, individually or jointly with another Data Controller. Unless otherwise stated, the Owner of this Application is the Data Controller.


The User's device stores a little amount of data.


In accordance with Information Technology Act, 2000 and rules made there under, in case of grievances you can contact:

Rishi Raj, Prune Digital Consumer Solutions Pvt. Ltd.,


In the event you wish to make a complaint regarding any violation of the provisions of the Privacy Policy, you may send a written complaint to the Grievance Officer, who shall redress the complaint within one (1) month.

Legal information

This privacy policy relates solely to this Application.

(Updated on 10/06/2021)