Terms and Conditions | Prune


Prune Digital Consumers Solutions PVT. LTD. (“Prune”) offers users (“Users” or “You”) a Telecom & Travel Experiences helping our users explore more for less. Mobile phone usage expense & experience management (MPUEEM) services transacted through a licensed application (the “Prune”) for mobile devices. These Terms of Service (“Terms”) will govern your use of Prune’s software applications (including the Prune), websites, web service API or other online services (all collectively “Services”), irrespective of release version. By accessing or using any of the services, you agree to be bound by these Terms. Additional guidelines, terms, or rules may apply to certain elements of the Services, which will be displayed in or on the Services in conjunction with such features. All such additional terms, guidelines and rules are incorporated by reference into these Terms. If you violate these Terms, we may issue you a warning or terminate your ability to use the Service. You understand that we may terminate your ability to use the Service at any time with or without reason, notice to you or any liability on our part. Neither these Terms of Use nor termination of your access or use will waive or adversely affect any other right or relief to which the Company may be entitled at law or in equity.


In Prune’s mission to build the most accurate and complete Mobile Phone Usage Expense & Experience Management (MPUEEM) service accessible to anyone, anywhere across Globe, however currently it is available in India, Prune is depending on the Users sharing certain information. We are therefore firmly committed to the security and protection of integrity of the Users of the Services and their phone Usage, expense and experience information. For the purpose of the Prune Services, any data shared with Prune will only be used to check the phone balance, recharge (a.k.a top up) information, Bill details usage information already available to the User by the record in the mobile device and by any related information sent via USSD, SMS, MMS, WAP link, Mobile Internet, or WEB from the subscribed mobile telecommunication operators. See the Prune Privacy Policy further describes what information You may share with Prune and other Users and how Prune may use and share such information.


You agree that Prune, in accordance with the Prune Privacy Policy, may collect and use technical data such as Your IP address, device ID, Phone number, usage data and balance related information, including but not limited to technical information about Your mobile device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to You related to the Prune. You also agree and guarantee that, if You have chosen to participate in the designated enhanced functionality, we may collect, use, and share certain information about the phone balance in Your device ("Balance Information") with other Users in accordance with the Prune Privacy Policy in order to provide the Services. By allowing balance Information to be collected, you give Prune a right to use that balance Information as a part of the Service and you guarantee that you have any and all permissions required to share such phone balance Information with us. You may opt-out to prevent the sharing of phone balance Information at any time.

Obligations and Restrictions to Use of Services

You guarantee that any phone balance and expense related Information, as well as other data, such as Your profile information, that you may transfer to Prune as a User of the Services (collectively "Content") is true to the best of your knowledge and that you have the right to share it with Prune and other Users. You may not use the Services for commercial purposes or otherwise transmit the Services or the Content for a fee. You agree not to challenge Prune’s rights in or otherwise attempt to assert any rights in the Services, except those explicitly granted under these Terms. You agree not to use the Services except as expressly permitted under these Terms. Scraping any information from the Services, including information from third parties, is strictly prohibited. The Services or the Content may not be used in any way, which is illegal, harmful or may be considered offensive by Prune, other Users or third parties. You therefore agree not to exploit the Services in any unauthorized way whatsoever, including but not limited to, trespass or burdening network capacity. You also undertake not to use our Services to harass, abuse, stalk, threaten, defame, or otherwise infringe or violate the rights of any other person or entity, and You acknowledge and agree that Prune is not in any way responsible for any such use by You, nor for any harassing, threatening, defamatory, offensive or illegal messages or transmissions that You may receive as a result of using the Services.


Copyright laws and international copyright treaties, as well as other intellectual property laws and treaties, protect the Services. The Services, as well as all related intellectual property rights, such as trademarks, trade names, database rights, and patents, will remain the property of Prune and its licensors. You are only granted a restricted licence to use the Services in accordance with these Terms.


The user will be required to provide a valid phone number & email I'd at the time of using the service through the platform. By registering the user's phone number and email I'd with us, the user gives consent to be contacted by us Via phone call or an email.


subject to your compliance with these Terms at all times, Prune grants You a personal, limited and non-exclusive right to use the Services for Your own personal, non-commercial use. This license does not allow You to use the Prune on any mobile device that You do not own or control. You may only redistribute the Prune unmodified for non-commercial purposes to a party that has agreed to these Terms. You may not copy (except as expressly permitted by these Terms), decompile, reverse engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the Prune, any updates, or any part thereof (except as and only to the extent any foregoing restriction is prohibited by applicable law or to the extent as may be permitted by the licensing terms governing use of any open-sourced components included with the Prune).

The license does not allow You to use Prune’s name, trademarks or other commercial symbols. All rights and licenses not expressly granted to You under these Terms shall be retained by Prune.

In case You wish to use the Prune as a part of Your own application or modify the Prune, a separate agreement with Prune is required. Any API, commercial or enterprise use of the Services shall be governed by the separate API License Addendum.


To maximum extent permitted by applicable law Prune makes no warranty or representation, either expresses, or implied with respect to the services, their quality, performance, merchantability, fitness for a particular purpose or non-infringement of third-party rights. As a result, the services of provided “AS IS” and you are assuming the entire risk as to their quality and performance. You understand and acknowledge that Prune will not be liable for network-related problems attributable to the operation of the Services and that network configuration changes may affect the Services’ performance.

Prune makes no representation that the Services are available for use in any particular location. To the extent You choose to access the Services, you do so at your own initiative and are responsible for compliance with any applicable laws, including but not limited to applicable local laws.


Using fake information to complete offers and/or completing offers with fraudulent purpose will result in the member's account being cancelled without notice and the forfeiture of any and all awards. Fraud includes, but is not limited to, the following: completing offers using someone else's information; completing one-time offers several times. Multiple signups by a single user will result in the instant deletion of all accounts implicated. Prune has the right to press charges against a person in order to recoup any rewards obtained. If a user is detected conducting or attempting to commit fraud, we reserve the right to suspend the user's account and forfeit all awards.


To extent not prohibited by law, you expressly agree that Prune Shall in no event be liable for any direct, indirect, special, incidental, consequential or exemplary damage, including but not limited to damages for loss or profits, data and goodwill, arising out of the user or inability to use the services or the content, even if advised of the possibility of such damages. In particular and without limitation, Prune shall have no liability for any information stored processed within the service, including the costs of recovering such information. Your only right or remedy with respect to any problem or dissatisfaction with the services is to uninstall the Prune and cease use of the services. Prune shall not be liable for validity and correctness of the content provided through and in connection with use of the services. Any use of the information obtained through the use of the services shall be done at your own discretion and risk. Prune will make an effort to provide correct information through Service. However, Prune shall not be responsible for inaccurate content, for example, but not limited to, information regarding main balance, pack balance, recharging history, and other statistics. Prune controls and monitors Content made available by the Users via the Services, but can nevertheless not guarantee its origin and correctness. Therefore, you accept that You via the Services may be exposed to information that is erroneous or otherwise objectionable. Prune shall not be liable for the Content and other information disseminated or delivered through or in connection with the Services. You agree that You shall bear all risks associated with the use of such information.


Prune strives to provide adequate and efficient technical support, upgrades and updates for the Services. Prune shall not, however, be under any obligation to provide support or maintenance for the Services under these Terms and reserves the right to limit the support, upgrades and updates provided from time to time.


Until these Terms are terminated, you have the right to use the Services. Prune may terminate them and Your use of the Services at any time with thirty (30) days’ advance notice. You may terminate them at any time by uninstalling the Prune and ceasing the use of the Services. If You do not comply with these Terms in a significant way, they will instantly expire. You agree to discontinue using the Services if the Agreement is terminated. Upon termination by You, or by Prune due to Your breach of these terms, you will not be refunded any part of the Services, license fees or other prepaid fees, if any. If Prune terminates your account without cause, you will be returned any prepaid fees upon submitting a written request, as long as you include a receipt for the fees and a clear payment instruction. Prepaid credits for usage inside the Services, as well as the User's phone number, are linked to the User's device. As a result, if You change your device or SIM card, you will not be able to transfer your credits to a new device or SIM card, and you will not be eligible for a refund. Prune maintains the right, at its sole discretion, to withdraw any unused credits twelve (12) months after purchase without any right of refund. Any termination of these Terms will not affect the provisions of sections No Warranty, Limitation of Liability, and Termination.


Prune maintains the right to freely assign and transfer the rights and obligations under these Terms to any third party at its sole discretion.


We are a Reseller Only. Prune does not provide mobile service and is only a reseller of prepaid mobile services by telecommunications service providers or the providers of such prepaid recharge (the ‘Telco’ or ‘Telcos’) or other distributors or aggregators of such Telco’s. Prune is not a warrantor, insurer, or guarantor of the services to be provided by the Telco’s. Recharge sold by us to you is sold without recourse against us for any breach of contract by the Telco. Any disputes regarding the quality, minutes provided, cost, expiration, or other terms of the Recharge purchased must be handled directly between You (or the recipient of the Recharge) and the Telco.


Prune provides global Services, so additional Terms of Service may apply to Users in specific jurisdictions, which will be made available in the appendices to this document. The API License Addendum applies to API users.

Prune retains the right to change the Services and these Terms at any time by informing the User of the changes or announcing the changes within the Services. In case of major changes, the User will be notified via publication on the Prune website and will have the option to terminate the Services immediately. If You decide to stop using the Services, you will be returned any prepaid credits or other prepaid payments after submitting a written request that includes a receipt for any such expenses and a clear payment instruction. The updated Terms will take effect when they are published or notified to the User. The most recent version of these Terms can always be found on the Governing Law and Protected Published Content page.

These Terms govern your use of the Services and their different functionalities, as well as the resulting relationship between you and Prune. These Terms shall be construed and regulated by the laws of India, excluding its choice of law provisions. All disputes relating to these Terms shall exclusively be adjudicated in courts of New Delhi, India.

Please note that some of the information and other items in the Services were contributed by other Users or third parties. The presence of such unmoderated content or other materials in the Services is expressly stated.

(Updated on 10/06/2022)