Question 1

Do physical SIMs support 4G or 5G?

Accepted Answer

Yes. Most Prune international physical SIMs support 4G LTE, and 5G is available in selected destinations depending on the plan and local operator support.What speeds can I expect?4G LTE: Widely available and supported across most countries5G: Available only in specific countries, cities, and plansFactors that affect connectivityYour speed and network type depend on:Your device’s supported network bandsLocal operator coverage in that regionYour specific SIM plan (4G-only vs 5G-supported)Your exact location (city center vs rural areas)Performance for travel useIn most destinations, Prune physical SIMs deliver excellent speeds for:Video callsStreamingNavigation (Google Maps)Work and productivity tasks (email, Zoom, Teams)

Question 2

Can I recharge or top-up my SIM while abroad?

Accepted Answer

Many Prune international physical SIM plans support top-ups, but some plans do not. Top-up availability depends on the operator and the plan type you purchased.For plans that support top-upsYou can recharge using one of the following:The operator’s official recharge portalThe recharge/top-up link shared inside your Prune order detailsThe operator’s mobile app (if available in that country)Plans that do not support top-upsSome SIM plans are single-use and come with:Fixed dataFixed validityNo recharge optionIf your data finishes or the plan expires, you’ll need to purchase a new physical SIM or eSIM to continue using services.

Question 3

How long is my SIM valid?

Accepted Answer

Each Prune international physical SIM plan comes with a fixed validity period, such as:7 days10 days14 days28 days30 days90 daysWhen does validity start?Validity starts the moment your SIM first connects to the destination country’s network.It does not start:During deliveryDuring shippingWhen inserted in IndiaIt starts only when you are abroad and the SIM connects to the local network.

Question 4

Does the SIM work in multiple countries?

Accepted Answer

Yes — if you purchase a multi-country, regional, or global Prune SIM plan. These plans are designed to work across multiple destinations using one SIM.Types of multi-country SIM plans1) Europe SIMCovers 30+ countries, including:FranceItalySpainGermanyNetherlandsSwitzerland…and many more.2) Middle East SIMWorks across key Middle East destinations, such as:UAESaudi ArabiaQatarOmanBahrain3) Global SIMWorks in 70–150+ countries across multiple regions worldwide (coverage varies by plan).How it worksWhen you travel across borders:The SIM automatically switches to the correct partner networkNo reinstallation or QR scanning is neededOne SIM stays active for the entire trip (as long as your destination is included in coverage)

Question 5

What types of plans are available for international SIMs?

Accepted Answer

Prune offers multiple international SIM plan types to suit different travel needs — whether you want basic internet, calling support, unlimited browsing, or multi-country coverage.Plan types1) Data-only plansBest for travelers who mainly need internet access.These plans support 4G/5G speeds and are ideal for:Maps and navigationWhatsApp and messaging appsSocial mediaStreamingRemote work (Zoom, Teams, email)2) Data + Voice + SMS plansThese plans include:Local calling minutesLocal SMSIn some cases, calling to IndiaBest for:Business travelersLong-term visitorsStudentsTravelers who need a local number for bookings, OTPs, or communication3) Unlimited data plansUnlimited browsing for high-usage travelers.Fair Usage Policy (FUP) may apply after heavy usage.Ideal for:Remote workersFrequent travelersStreaming and hotspot users4) Regional multi-country plansOne SIM that works across multiple countries within a region.Perfect for:Europe tripsMiddle East travelAsia-Pacific toursMulti-country itinerariesCovered countries and regions vary by plan, so always check the plan’s included list before purchase.

අපට ඔබට උදව් කළ හැක්කේ කෙසේද?

Plans, Validity & Coverage

වෙනත් කාණ්ඩ

About Physical SIM

Delivery & Activation

Plans, Validity & Coverage

Using Your SIM Abroad

Recharge & Top-Ups

Support, Issues & Refunds