Question 1

Why is mobile data slow?

Accepted Answer

Slow data speeds can happen due to network conditions, location, or device capability. In most cases, a quick change in network settings or reducing background usage improves performance.Possible reasonsNetwork congestion (especially during peak hours)Poor tower coverage in your areaBeing in a basement or closed roomHeavy background downloads (apps updating, cloud backups)Older device that doesn’t support Carrier Aggregation (CA), which can reduce 4G speedsWhat you can tryMove to a better signal area (near a window or outdoors)Pause background downloads and backupsRestart your phoneSwitch your network mode to:4G Only, or5G Auto (if supported)Tip: If speeds remain slow consistently in the same area, it may be due to local tower limitations or operator congestion.

Question 2

Why are calls dropping or failing?

Accepted Answer

Call drops or poor voice quality usually happen due to signal strength, network congestion, or VoLTE-related coverage in your area. In many cases, it improves with a small change in settings or location.Typical causesIndoor low-signal zones (basements, lifts, thick walls)Congestion during peak hoursWeak VoLTE coverage in that areaSIM activation still pendingDevice network mode mismatch (e.g., forcing 5G/3G instead of Auto/LTE)Quick fixesMove to an open area or near a windowEnable VoLTE in network settingsRestart your phone and wait for full activationKeep network mode on Auto / LTE (recommended)Switching location or enabling VoLTE usually resolves most call quality issues.

Question 3

Why is my SIM not showing a network?

Accepted Answer

If your India SIM is not working after delivery, it’s usually due to activation pending, tele-verification not completed, device restrictions, or network registration issues. Try the steps below to fix it quickly.Common reasonsSIM is not fully activated yetTele-verification is still pending (for Airtel/Vi/BSNL)Phone is locked to another carrierSIM inserted in the wrong slotA 4G SIM is being used in a 2G-only deviceTemporary local network outageFix steps (try in order)Restart your phoneInsert the SIM in Slot 1Toggle Airplane Mode ON → OFFEnable VoLTE in network settingsManually select your operator network (instead of Auto)Check activation status inside the Prune appIf it still doesn’t work after activation time has passed, raise a support ticket from your order with screenshots of your network and SIM status for faster help.

අපට ඔබට උදව් කළ හැක්කේ කෙසේද?

Network & Device Troubleshooting

වෙනත් කාණ්ඩ

About India SIM

Delivery, KYC & Activation

Plans, Recharge & Usage

Network & Device Troubleshooting

Porting & Number Management

Help, Support & Refunds