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my qr code isnt scanning what should i do ?
If your QR code doesn’t scan, try the following:
Fix checklist
- Increase screen brightness
- Clean camera lens
- Zoom out (don’t enlarge QR)
- Use strong Wi-Fi
- Update your phone software
- Restart the device
Manual installation (recommended backup)
Use:
- SM-DP+ Address
- Activation Code
Found in your email or Prune → My Orders
Related Faqs
What can I do if my device is network/carrier locked?
Lost your QR code? How to retrieve it
eSIM stuck on Activating — what to do?
I’m unable to activate my eSIM — how can I fix it?
My QR code isn’t scanning — what should I do?
Can I activate my eSIM before my travel date?
How to install your Prune eSIM
Is KYC required to purchase an international eSIM from Prune?