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My QR code isn’t scanning — what should I do??

If your QR code doesn’t scan, try the following:


Fix checklist

  1. Increase screen brightness
  2. Clean camera lens
  3. Zoom out (don’t enlarge QR)
  4. Use strong Wi-Fi
  5. Update your phone software
  6. Restart the device


Manual installation (recommended backup)

Use:

  1. SM-DP+ Address
  2. Activation Code


Found in your email or Prune → My Orders


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