im unable to activate my esim how can i fix it ?

If your eSIM isn’t activating, it’s usually due to internet issues, incorrect installation steps, device restrictions, or SIM settings conflicts. Try the fixes below.

1) Check your internet connection

eSIM activation needs a stable connection.

Try this:

Connect to strong Wi-Fi

Turn Airplane Mode ON and OFF

Restart your phone

2) Confirm your device supports eSIM

Some models only support eSIM in certain regions or versions.

Make sure:

Your device is eSIM-compatible

Your device variant supports eSIM

You’re using the correct installation method (QR or manual details)

3) Make sure your phone is unlocked

If your phone is carrier-locked, eSIM activation may fail.

If your phone was purchased through a carrier, contact them to confirm it’s unlocked.

4) Don’t scan the QR code more than once

Many eSIM QR codes are single-use.

If you scanned it already:

Don’t re-scan repeatedly

Request a new QR/activation code from support if needed

5) Check SIM settings (SIM Manager / Mobile Data)

Sometimes activation fails because your phone is still prioritizing the physical SIM.

Do this:

Go to SIM Manager / Mobile Network settings

Confirm your eSIM appears under SIMs

Set the eSIM as default for Mobile Data (if required)

6) Update your phone software

Older OS versions can cause activation errors.

Go to Settings → Software Update, install updates, and restart your device.

7) Reset network settings

This is one of the most effective fixes for activation issues.

iPhone:

Settings → General → Transfer or Reset → Reset → Reset Network Settings

Android:

Settings → System → Reset options → Reset Wi-Fi, mobile & Bluetooth

8) If the eSIM activates but data doesn’t work

Your plan may need APN settings to enable mobile data.

Fix:

Ask support for the correct APN

Add it in Mobile Network settings if required

Common reasons eSIM activation fails

Weak or unstable internet

Phone is carrier-locked

QR code already used

Incorrect region/device variant

Outdated software

Network settings conflict

If it still doesn’t work

Share the following with support for faster troubleshooting:

Device model (example: iPhone 15 Pro / Galaxy S24)

Screenshot of the error message

Your current location

Whether your phone is unlocked

Whether the eSIM shows under SIM Manager

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