Question 1

What is an international physical SIM, and how does it work?

Accepted Answer

A Prune International Physical SIM is a prepaid SIM card that provides mobile data, local calling, and SMS when you travel abroad — without paying expensive international roaming charges to your Indian operator.It works like a local SIM in your destination country and connects directly to trusted partner networks for smooth coverage.How does it work? (Step-by-step)1) Order the SIM on PruneChoose your destination (USA, Europe, UAE, etc.) and select a suitable plan.2) Complete Digital KYCKYC is required for SIM purchases as per regulations:Aadhaar-based eKYC, orPassport KYC (for non-residents)3) Get it delivered before your tripPrune delivers the SIM to your doorstep so you’re ready before your travel date.4) Insert the SIM after landingYou can replace your Indian SIM or use SIM Slot 2 (if your phone supports dual SIM).5) The SIM auto-connects to the best local networkIt automatically connects to a local partner network in your destination. In most cases, no manual setup is required.6) Start using internet, calls, and SMSMost plans activate within 30 seconds to 2 minutes after landing.Why Physical SIMs are still popular for travelPhysical SIMs remain a preferred option because they:Work on almost all phones (including older, non-eSIM models)Provide a local number (useful for rides, restaurants, and deliveries)Work with portable Wi-Fi routersAre easy to replace if damaged or misplacedDon’t require QR codes or any digital setupPhysical SIMs offer one of the simplest and most universal ways to stay connected while traveling internationally.

Question 2

Will I get a local number on my physical SIM?

Accepted Answer

In most cases, yes. Most Prune international physical SIMs include a local phone number for the destination country.Benefits of having a local numberA local number can be useful for:Lower-cost local callsReceiving OTPs from local appsAirbnb, restaurant, and hotel confirmationsRide-hailing apps such as:UberLyftGrabBoltCertain business or government services that require a local contact numberWhere can I find my local number?Your local number is usually available in one of these places:On the SIM card packagingInside the SIM bookletVia an SMS received after inserting the SIMInside your Prune order detailsThrough USSD codes (depending on the operator)

Question 3

Do I need KYC to purchase a physical SIM?

Accepted Answer

Yes. As per Indian telecommunications regulations, KYC is mandatory to purchase any SIM card from Prune, including international physical SIMs.KYC is required to ensure:SecurityFraud preventionCompliance with DoT guidelinesKYC methods supported by Prune1) Aadhaar-based eKYC (fastest)Quick digital verificationRequires an Aadhaar-linked mobile numberVerified instantly during checkout or at delivery (as applicable)2) Passport uploadRequired for:Foreign nationalsTravelers without AadhaarCertain operator-specific requirementsWhen is KYC verified?KYC is verified either:Before the SIM is dispatched, orDuring activation (depending on operator rules)Without successful KYC, Prune cannot ship or activate the SIM.

Question 4

Which countries does Prune offer international SIMs for?

Accepted Answer

Prune provides International Physical SIMs for all major global travel destinations, covering 190+ countries across North America, Europe, Asia, the Middle East, and Oceania.Regions and supported countriesNorth AmericaUnited States (USA)CanadaMexicoEurope (Schengen + Non-Schengen)Prune covers 30+ European countries, including:FranceGermanyItalySpainNetherlandsSwitzerlandAustriaBelgiumDenmarkNorwaySwedenGreecePortugalPoland…and many more.AsiaSingaporeThailandMalaysiaJapanSouth KoreaIndonesiaHong KongVietnamPhilippines…and many more.Middle EastUnited Arab Emirates (UAE)Saudi ArabiaQatarOmanBahrainKuwait…and more.Australia & OceaniaAustraliaNew ZealandFiji (selected plans)…and more.Network qualityEvery Prune Physical SIM is paired with a strong local partner operator in the destination country to ensure reliable mobile data, calling, and SMS coverage during your trip.

Question 5

Why choose a physical SIM over an eSIM?

Accepted Answer

While eSIMs are fast and fully digital, physical SIMs offer a few advantages that many travelers still prefer — especially for compatibility, convenience, and access to a local number.Key benefits of physical SIMs1) Works with older or non-eSIM phonesIf your phone doesn’t support eSIM technology (older Samsung, Redmi, Nokia, etc.), a physical SIM is the best option. It works on almost any unlocked phone.2) Provides a local phone numberPhysical SIMs typically come with a local mobile number, which is useful for:Hotel check-insRestaurant reservationsReceiving local OTPsTaxi/ride apps like Uber, Lyft, and GrabBusiness calls while abroadeSIMs don’t always include a phone number, especially on data-only plans.3) Easier replacementsIf your SIM is damaged or lost:Physical SIMs can be reissued or replacedeSIM profiles usually cannot be reused once deleted4) Works in portable Wi-Fi devicesTravel routers (MiFi / hotspot devices) need a physical SIM. This is helpful for families or groups who want to share one internet connection across multiple devices.5) Familiar and hassle-free setupPhysical SIMs are simple:Insert the SIM and start using it — no QR scanning, no manual setup, and no digital installation required.Final recommendationChoose a Physical SIM if you need a local number, older phone support, or shared internet via a travel routerChoose an eSIM if you want instant setup, dual SIM convenience, or no physical SIM handling

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About Physical SIM

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About Physical SIM

Delivery & Activation

Plans, Validity & Coverage

Using Your SIM Abroad

Recharge & Top-Ups

Support, Issues & Refunds