Question 1

Why does the delivery agent need my Aadhaar OTP and is it secure?

Accepted Answer

Aadhaar OTP is part of the official operator-led eKYC process mandated for SIM activation in India. Prune follows the same method used in telecom stores — but brings it to your doorstep for convenience.How Aadhaar OTP eKYC works (at your doorstep)The agent opens the operator’s official KYC app (Airtel / Jio / Vi / BSNL)Your Aadhaar number is entered or scanned (depending on operator flow)UIDAI sends an OTP to your Aadhaar-linked mobile numberYou enter the OTP directly on the agent’s deviceVerification completes instantly and the operator proceeds with SIM activationIs it safe?Yes. This process is designed to be secure and compliant.Safety facts:The OTP does not reveal personal dataThe OTP cannot be reusedPrune does not store Aadhaar detailsOperator KYC apps are DoT-compliant and encryptedThis is the official KYC process used in physical telecom stores — Prune simply makes it easier by enabling the same verification at home.

Question 2

Where does Prune deliver SIM cards in India?

Accepted Answer

Prune offers same-day hyperlocal delivery in select PIN codes across major cities.Serviceability is shown instantly on the Prune app/website during checkout, so you can confirm availability before placing the order.What does same-day delivery depend on?Same-day delivery availability depends on:Local partner store coverageRider network availabilityRegional telecom regulationsExpansion updatesPrune regularly expands to new PIN codes based on high demand and operational coverage.

Question 3

Why is KYC necessary for every SIM purchased through Prune?

Accepted Answer

As mandated by the Department of Telecommunications (DoT), KYC is 100% compulsory for all new mobile connections in India — whether you buy a SIM offline, online, or through platforms like Prune.Why KYC is legally requiredKYC helps ensure safety and compliance by:Preventing identity theftLinking every SIM to a verified userReducing frauds like SIM swapping, banking fraud, spam, and phishingEnabling verification in emergenciesProtecting customers from unauthorized SIM issuanceHow KYC works on PrunePrune enables fast and paperless verification using Aadhaar OTP eKYC:Identity is verified through Aadhaar OTPYour Aadhaar number is not stored by PruneVerification is securely handled by UIDAI and the telecom operatorThis makes SIM activation quick, safe, and store-free, while remaining fully compliant with DoT rules.

Question 4

Which operators can I order from Prune and how do they differ?

Accepted Answer

Prune lets you compare plans from India’s licensed telecom operators, so you can choose the best option based on your location, coverage needs, and usage style.Operator comparison (quick guide)JioStrength: Widest 5G network, strong nationwide 4GBest for: 5G users, high data usageAirtelStrength: Fastest 4G/5G experience in major citiesBest for: Urban users, professionals, frequent travelersVi (Vodafone-Idea)Strength: Strong voice quality, reliable in metrosBest for: Voice-heavy users, calling-focused usageBSNLStrength: Strong coverage in many rural and remote regionsBest for: Remote area users, low-network zonesPrune helps you compare plans and choose the right operator based on your PIN code, city coverage, and network requirements.

Question 5

What does “India SIM on Prune” mean? Does Prune have its own SIM card?

Accepted Answer

No. Prune does not manufacture or operate its own SIM network.When you order an “India SIM” from Prune, you are purchasing a physical SIM issued by an India-licensed telecom operator, such as:AirtelJioVodafone-Idea (Vi)BSNLOnce activated, the SIM works exactly like a regular operator SIM with nationwide calling, SMS, data, and OTP support.What Prune does (Prune’s role)Prune helps simplify the SIM purchase process by:Helping you choose the right operator and planProviding doorstep deliveryFacilitating operator-approved Aadhaar eKYCAssisting with SIM activation, tele-verification, and troubleshootingWhy people choose Prune instead of a storeUsers prefer Prune because it offers:No queues or store visitsFast delivery (often within 2–3 hours in supported PIN codes)Instant digital KYCConvenience for tourists, students, remote workers, and senior citizensEasy porting assistanceAccess to VIP/fancy number options in one place

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