Question 1

Can I delete and reinstall my eSIM?

Accepted Answer

No — do not delete your eSIM.Once an eSIM is deleted:It cannot be reinstalledThe activation code may become invalidInstead, if you’re not using it, simply turn the eSIM OFF in your phone settings and keep it saved for reference.

Question 2

Does eSIM affect WhatsApp or banking apps?

Accepted Answer

No.WhatsApp stays on your existing numberUPI & banking apps work normallyOTPs come to Indian SIMNo re-registration needed.

Question 3

Can I use eSIM with my physical SIM?

Accepted Answer

Yes. Most phones support Dual SIM Dual Standby, which allows you to use both SIMs at the same time.Recommended setupPhysical SIM: Calls, SMS, OTPs (your Indian number stays active)Prune eSIM: Mobile data for travel internetImportant noteKeep your Indian SIM’s Data Roaming OFF to avoid accidental roaming charges.

Question 4

How do I rename my eSIM?

Accepted Answer

Yes. Renaming your eSIM helps you easily identify it, especially if you have multiple SIMs or travel often.How to rename your eSIMiPhone:Settings → Mobile Data → Data Plan LabelAndroid:SIM Manager / SIM Card Manager → RenameExample eSIM names“Prune – Europe Trip”“Prune – USA Data”

Question 5

Can I transfer my eSIM to another device?

Accepted Answer

Usually no. eSIMs are typically bound to the first device they’re installed on and cannot be transferred like a physical SIM.If you change your phone before activation, contact support immediately — they may be able to help depending on the plan and activation status.

අපට ඔබට උදව් කළ හැක්කේ කෙසේද?

Managing Your eSIM

වෙනත් කාණ්ඩ

eSIM Basics & Compatibility

Purchase, Installation & Activation

Plans, Coverage & Data Usage

Using eSIM While Travelling

Managing Your eSIM

Troubleshooting, Support & Refunds