Frequently Asked Questions

FAQ

When you purchase a BSNL SIM from Prune, you enjoy: • Free delivery of the SIM to your doorstep • Easy online KYC for verification • Quick activation after delivery • Access to BSNL prepaid and postpaid plans • Reliable customer support from Prune for order-related issues

BSNL offers highly affordable plans with strong network coverage, especially in rural and remote areas. By ordering through Prune, you can skip long queues—your BSNL SIM is delivered directly to your doorstep with hassle-free KYC and activation.

BSNL currently offers 4G services in select cities, with plans to expand. The BSNL SIM will work on 4G networks if you are in a 4G-enabled area and have a compatible device. BSNL is still working on rolling out 5G services in the future.

After your BSNL SIM is delivered and your KYC is successfully verified: • Insert the SIM into your phone • Restart your device • You will receive an SMS confirming the activation. • For ported numbers, the activation may take up to 48 hours.

Yes, you can easily port your existing number to BSNL through Prune. Choose the "Port Number" option at checkout and follow the online KYC steps. Your number will be ported to BSNL in 48-72 hours.

Yes, Prune offers a range of BSNL recharge plans, including talk time, data packs, and combo plans. You can recharge your BSNL SIM easily via Prune, with a seamless payment process.

Yes, BSNL offers international roaming services on both prepaid and postpaid plans. You can activate international roaming via BSNL customer service or by visiting a nearby BSNL store.

Yes, BSNL supports 2G, 3G, and 4G networks. You can use a BSNL SIM in 2G or 3G phones, but for 4G or 5G services, you will need a compatible 4G/5G device.

For BSNL-specific issues like network or plan-related questions, call 1503 (from your BSNL number) or 1800-180-1503 from any number. For order-related inquiries, delivery issues, or KYC concerns, contact Prune Customer Support via raise a token on Prune website or App.