Frequently Asked Questions
FAQ
When you buy an Airtel SIM from Prune, you enjoy a seamless online experience with: • Express doorstep delivery • Hassle-free online KYC • Fast activation process • Multiple greater choice of plan • Access to both prepaid and postpaid plans • Support from Prune's dedicated customer care
Yes, Airtel SIMs are 5G-enabled and compatible with 5G smartphones. If your area has 5G coverage and your device supports it, you can access high-speed internet with no additional cost on select plans.
Once your SIM is delivered, it will be activated within a few hours after successful KYC verification. Insert the SIM into your phone and restart the device. You will receive an SMS once the number is live. For MNP (porting), activation may take up to 72 hours.
Yes, you can recharge your Airtel number directly through Prune. Prune offers a user-friendly platform for mobile recharges, supporting major Indian telecom operators including Airtel, Jio, Vi, and BSNL. You can browse available Airtel prepaid plans, select the one that suits your needs, and complete the payment using various methods such as credit/debit cards, e-wallets, or net banking.
• Call 121 from your Airtel number or use the Airtel Thanks App for plan issues or SIM troubleshooting. • For problems related to your order, delivery, porting, or KYC, contact Prune Customer Support via live chat, or email via raising a ticket on Prune.