Frequently Asked Questions

FAQ

Yes, Prune allows payment of school, college, coaching, and university fees for partnered institutions. Select the institution, enter student details, and proceed with payment.

Visit the Education section on the Prune app or website, select the institution, enter student ID or roll number, verify fee details, and pay via UPI, card, wallet, or net banking.

Yes, a digital receipt is generated instantly upon successful payment, and confirmation is sent via SMS, email, or app notification.

Refunds are processed to your original payment method within 5–7 working days. Contact support if needed.

Payments usually reflect immediately in the institution's system. In some cases, it may take up to 24 hours.

No, fee payments cannot be edited or canceled once processed. Double-check student details and amount before paying.

Yes, by entering student ID or registration number, Prune can display pending dues before proceeding to payment.

No hidden charges. A nominal gateway fee may apply if using credit cards or specific payment methods.

Yes, Prune uses secure gateways and encryption to ensure your transactions and data remain safe.

It depends on the institution. If allowed, installment options will be shown during the billing process.

FAQ - Bill Payments: Education Fee | Prune