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sim not delivered what should i do ?

If your international physical SIM delivery is delayed or not delivered, follow the steps below to resolve it quickly.

Step-by-step troubleshooting

1) Check live tracking

Prune App → My Orders → Track Delivery

This shows the latest courier updates, delivery attempts, and expected delivery date.

2) Contact courier support

Use your tracking number to contact the courier directly, such as:

BlueDart

Delhivery

XpressBees

DTDC

Or the courier listed in your tracking page

Courier support can confirm if the shipment is delayed, out for delivery, or needs address verification.

3) Raise a ticket (fastest option)

Prune App → My Orders → Select Order → Raise Ticket

Once raised, Prune will:

Contact the courier on your behalf

Expedite or reattempt delivery