how can i track the status of my bill payment ?

You can track every bill payment in real time directly inside the Prune app.

Go to: Prune App → Bill Payments → My Payments

Here you’ll see your transaction list along with clear status labels.

Payment status meanings

Successful: The biller has confirmed and recorded your payment

Processing: Payment is routed and awaiting biller confirmation

Pending: The biller has not yet updated their system (common in EMIs/insurance)

Failed: Payment was unsuccessful and a refund is being processed

Refunded: The amount has been returned to your original payment method

Notifications

You also receive SMS/email updates when:

Payment is successful

A refund is initiated

There’s a delay or exception

If the status looks stuck

You can raise a ticket directly from the same transaction line in My Payments. This sends your transaction details to support for faster investigation.

Related Faqs