Question 1

Will I receive a receipt after bill payment?

Accepted Answer

Yes. Every successful bill payment on Prune generates multiple proofs of payment, so you always have a clear record of your transaction.What you typically receive1) In-app digital receiptAvailable immediately after payment and includes:Transaction IDBiller name and categoryPaid amountDate and timePayment method2) BBPS receipt (for BBPS-enabled billers)For BBPS billers, you also get:BBPS transaction reference numberBiller acknowledgementTimestamp3) SMS confirmationA confirmation message is sent to your registered mobile number after payment.4) Email receiptYou receive an email with a detailed breakdown of your transaction.5) Permanent payment historyAll receipts stay saved in your account under My Payments, so you can access them anytime.

Question 2

Can I set reminders or recurring support for my bills?

Accepted Answer

Yes. Prune helps you stay on top of bill due dates so you don’t miss payments or incur late fees.Reminder features1) Smart remindersPrune can notify you:Before your due dateWhen a new bill is generatedIf a past-due bill is still unpaid2) Saved billersOnce you save a biller, your next payment becomes faster:Just tap and payNo need to re-enter consumer/account numbers every month3) Auto-pay (planned / where supported)Prune aims to support auto-pay for select billers in the future, in line with RBI mandate rules.When available, it will be an opt-in feature.Reminders help you avoid late fees, penalties, and missed due dates.

Question 3

How long does it take for my bill payment to reflect with the biller?

Accepted Answer

Most bill payments reflect instantly, but the final posting time depends on the biller category and how quickly the biller’s system updates its records.Prune provides instant transaction confirmation, but some billers may take a short time to update the payment status internally.Typical posting timelines0–5 minutes (mostly instant)Electricity (many boards)Mobile postpaidBroadband & landlineDTHFASTag5–30 minutesSome water boardsSome gas providers6–48 hoursLoan EMIsInsurance premiumsLocal municipal taxes (in some states)If your payment is successful in Prune but hasn’t reflected with the biller after the expected time, you can share your transaction ID/BBPS reference number with support for faster tracking.

Question 4

Are there any extra charges for paying bills on Prune?

Accepted Answer

For most bill categories, Prune does not charge any additional fee.However, in a few specific cases, charges may apply depending on the biller or payment type.When charges may applyCertain government payments (such as taxes or some municipal charges) may include a convenience feeSome loan EMIs or financial products may include transaction charges based on lender policyTransparency on feesIf any fee is applicable, it will be clearly displayed on the payment screen before you confirm the payment.There are no hidden charges — you always see the final payable amount upfront.

Question 5

What payment methods can I use on Prune?

Accepted Answer

Prune supports almost all major digital payment options, so you can pay bills using the method you prefer. All payments are processed through secure, certified payment gateways.Supported payment methods1) UPI (fastest and most popular)Pay using:Google PayPhonePePaytmBHIMBank UPI appsUPI payments are real-time, secure, and ideal for most users.2) Debit and credit cardsSupported card networks include:VisaMastercardRuPayAmex (where allowed)Card payments are useful if you want:Rewards and cashbackBetter spend trackingCredit cycle benefits3) Net bankingPay directly through your bank’s internet banking interface.4) Wallets (where allowed)Some billers or categories may allow wallet-based payments depending on integration and regulatory rules.

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