Frequently Asked Questions
FAQ
Yes, Prune supports major broadband providers like Airtel, ACT, JioFiber, BSNL, Hathway, and more. Select your provider, enter your account ID, and proceed with payment.
Visit the Broadband section on Prune, choose your provider, enter your account or subscriber number, verify bill details, and pay using UPI, wallet, card, or net banking.
Yes, confirmation is sent via SMS, email, or app notification once your payment is successful.
Most payments are reflected instantly, but delays of a few hours may occur due to provider or technical issues.
You’ll receive a refund within 5–7 working days. Contact Prune support if needed.
No, broadband payments cannot be canceled once processed. Always verify your details before confirming payment.
Yes, once you enter your subscriber ID, Prune will fetch your outstanding bill and due date for review.
No hidden charges. Only nominal fees may apply based on your payment method (e.g., some credit cards).
Yes, Prune offers reminders via SMS, email, or app notifications so you never miss your due date.
Yes, Prune ensures your data is protected using industry-grade encryption and secure servers.