Privacy Policy

Effective date: 25/08/2025

Prune Digital Consumer Solutions Private Limited, doing business as Prune (www.prune.co.in) (“Prune,” “we,” “us,” or “our”), recognizes the importance of your privacy. This Privacy Policy describes how we collect, use, share, and protect your personal information. It also explains your rights and choices with respect to your data, and how you can reach us with questions.

By registering an account or otherwise using or visiting any Prune website, mobile application, product, software, tool, data feed, and/or service (collectively the “Services”), you understand and agree to the terms of this Privacy Policy.

 

Table of Contents

1. Applicability of this Privacy Policy
2. How We Collect, Disclose, and Use Personal Information
3. Information We Collect
4. Data Retention
5. How We Use Information
6. How We Share Personal Information
7. Your Rights
8. Data Transfer & International Data Transfer
9. Security
10. Changes to This Policy
11. Children
12. Contact Information
13. Additional Information for California Residents

 

1. Applicability of this Privacy Policy

This Privacy Policy applies to users of Prune’s services globally, including users of Prune’s mobile application, website, delivery partner platform, and any other features or services. It also applies to interactions (online and offline) with Prune, including job applicants and employees.

It specifically covers:

• End Users: Individuals who purchase and use mobile connections, recharge, or other services via Prune.
• Delivery Partners: Independent contractors who deliver SIMs, mobile connections, and assist with activations.
• Business Users: Entities (such as telecom operators, corporate clients, and distributors) who partner with Prune.
• End Customers of Business Users: Individuals receiving services facilitated through Business Users.
• Job Applicants: Individuals applying to work with Prune.

 

2. How We Collect, Disclose, and Use Personal Information

We collect information:

• Directly from you: when you register, order a SIM, request activation, contact support, or apply for a job.
• Automatically: using device identifiers, logs, and analytics when you use our website or app.
• From third parties: telecom operators, KYC providers, business partners, and background verification agencies (for employees/delivery partners).

Prune may act as a:

• Data Controller: when we decide how your data is processed (e.g., for activations, compliance, fraud detection).
• Data Processor: when we handle data on behalf of telecom partners or business clients.

 

3. Information We Collect

Examples include:

• Account Data: Name, email, phone number, login details.
• KYC Data: Government-issued ID, biometrics (when required), selfie verification.
• Order & Payment Data: Billing address, shipping address, phone, payment details.
• Device & Usage Data: IP address, location, operating system, app activity.
• Delivery Partner Data: Contact, background check results, bank details for payments.
• Job Applicants: Resumes, education, employment history.

 

4. Data Retention

We keep your data only as long as necessary for:

• Providing services,
• Meeting legal/telecom regulatory requirements (e.g., mandatory KYC retention),
• Resolving disputes and enforcing contracts.

 

5. How We Use Personal Information

We use data to:

• Provide and activate mobile services.
• Verify identity (KYC/eKYC compliance).
• Process payments.
• Improve our services and app experience.
• Prevent fraud and illegal activity.
• Send service updates and promotional offers (where consented).
• Comply with legal and regulatory obligations.
• Manage employees and delivery partners.

 

6. How We Share Personal Information

We may share with:

• Telecom Operators: to fulfill activations and KYC compliance.
• Delivery Partners: for delivering SIMs and activation support.
• Service Providers: logistics, payment processors, IT vendors.
• Regulators & Authorities: when required by law.
• Business Partners: for joint services or promotions.
• M&A Partners: in case of business transfer.

We never sell your data.

 

7. Your Rights

Depending on your jurisdiction, you may request to:

• Access, correct, or delete your data.
• Withdraw consent.
• Object to processing.
• Request data portability.

Requests can be made by contacting us. Identity verification may be required.

 

8. Data Transfer & International Data Transfer

While Prune operates primarily in India, your data may be transferred to other countries (e.g., for cloud storage or telecom integrations). Where this occurs, we implement safeguards in line with DPDP 2023, GDPR, and CCPA.

 

9. Security

We use encryption, secure servers, and restricted access to safeguard your information. However, no system is fully secure, and users are responsible for protecting their credentials.

 

10. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website/app. Please check periodically.

 

11. Children

Our Services are not intended for children under 13. We do not knowingly collect data from children under 18 without parental consent.

 

12. Contact Information

If you have questions, requests, or complaints, contact us at:

📧 contact@prune.co.in
📍 Prune Digital Consumer Solutions Private Limited
[Insert Registered Office Address]

If you are in the EU/UK, you may also lodge a complaint with your local supervisory authority.

 

13. Additional Information for California Residents

In line with CCPA/CPRA:

• We collect identifiers, government ID (KYC), financial info, usage data, and geolocation.
• We do not sell personal data.
• We may share data with telecom operators, analytics providers, payment processors, and regulators.
• California residents may request access, correction, deletion, or opt-out via contact@prune.co.in.